Refund policy

90-Day Return Policy
While our customers enjoy our high-quality products, we hope they can have a wonderful shopping experience without any concerns. So, we offer a 90-day return policy, which means you have 90 days to request a return after receiving your item.
To be eligible for a return, all items must be unused and in their original condition, including all items and components that were included in the original package, with tags.

Damage and issues
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please contact us via email  support@sindamotorsports.com attach your order information, related photos. We will contact you the first time, choose to resend or refund according to your wishes. The resulting shipping and taxes will be borne by us.

Return Procedure
When we receive your request, we will check it and notify you. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The Return Procedure will take about 1-3 business days, depend on the actual situation.

1. Unreceived Goods
Due to logistics reasons, if you do not receive the goods, please contact our customer service, we will at the first time to confirm the loss of the package, solicit your opinion is to re-delivery or choose a refund, if it is re-shipment, we will immediately send out the package and monitor it in real-time, and the resulting shipping and taxes will be borne by us.

If you choose to refund, we will refund the actual payment amount of the order through Paypal or credit card, excluding the amount of the coupon deduction.

2. Return or Exchange Goods with Quality Problem after Receipt
If there is a quality problem in the product itself or the quality of the product caused by the logistics process, please contact the customer team, we will contact you the first time, choose to resend or refund according to your wishes. The resulting shipping and taxes will be borne by us.

3. Return or Exchange Goods without Quality Problem
If there is no problem with the quality of the product, and you choose the product wrongly or just want to return the product, please contact our customer service staff to provide you with the return contact information, the resulting shipping and taxes will be borne by us. After we receive the return goods, you will be refunded via Paypal or credit card.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Painted Parts, Parts that have been modified. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you within 72 hours once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 Business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions at  support@sindamotorsports.com .